SUPPORT

We've got your back

EngineIQ Diagnostic is an AI-powered automotive diagnostic app designed to help users troubleshoot vehicle problems more intelligently — organizing symptoms, trouble codes, and observations into a structured workflow that ranks likely faults and guides you step by step.

@
Email Support
Send us a message and we'll respond during business hours.
support@engineiq360.com
☎
Phone
EngineIQ360.com · Salem, OR 97317
503-371-1037
T
Ask Tina AI
Diagnostic questions answered instantly in-app, any time of day.
Available 24/7 in-app
HOURS Support requests are reviewed during normal business hours. Response times may vary depending on volume, weekends, and holidays.
BEFORE YOU CONTACT SUPPORT

To help us assist you faster, please include:

→Your full name
→The email address connected to your account
→Your device type
→A short description of the issue
→Screenshots if available

For billing questions, also include:

→The platform used to subscribe (App Store, Google Play, etc.)
→The date of the charge
→A screenshot of the receipt if possible
APP USE NOTICE

EngineIQ Diagnostic is a support tool and does not replace proper testing, inspection, manufacturer procedures, or professional repair judgment. Always confirm root cause before making repairs or replacing parts.

SEND A MESSAGE

Open a support ticket

TECHNICAL SUPPORT

Contact support if you need help with:

✓Login or account access issues
✓Subscription access problems
✓App loading or screen errors
✓Missing records or saved data
✓Trouble entering vehicle or diagnostic data
✓App performance issues or unexpected behavior
✓Feature-related questions

When possible, include your device type, operating system version, app version, and screenshots.

BILLING SUPPORT

EngineIQ Diagnostic offers a 7-day free trial followed by a paid subscription unless canceled before renewal. Contact us for:

✓Free trial questions
✓Subscription activation
✓Renewal or cancellation questions
✓Duplicate charges
✓Account mismatch issues

Subscriptions may be managed through Apple App Store, Google Play, or another authorized billing platform. Refund handling may depend on where the subscription was purchased.